Support

Need help with Notchi? Email us at notchipetapp@gmail.com and we'll get back to you directly.

Common questions

My pet isn't updating after I practice

Make sure you've marked practice as complete inside the app for the day — the pet's mood and streak only update from in-app actions, not automatically. If it still looks wrong after that, email us with your account phone number and we'll take a look.

I lost access to my account

Accounts are tied to the phone number you signed up with. There's currently no self-serve recovery if you lose access to that number — email us and we'll help sort it out.

My subscription isn't unlocking my pet

Subscriptions are managed entirely by Apple. Check Settings > [your name] > Subscriptions on your device to confirm it's active. If it shows active there but Notchi still isn't unlocked, email us and we'll investigate.

How do I cancel my subscription?

Cancel any time from Settings > [your name] > Subscriptions on your device. We don't process billing or refunds directly — those go through Apple.

How do I delete my account?

Go to Account Settings inside the app and choose to delete your account. This permanently removes your data and cannot be undone. It doesn't cancel an active subscription, so cancel that separately if you don't want it to renew.

Still stuck?

Email notchipetapp@gmail.com with a description of the issue and, if relevant, a screenshot. We read every message.